Shipping & Delivery Policy

1. Overview

This policy explains how Vrishbha Traders Private Limited dispatches and delivers fabrics, yarn, household linen, garments, floor coverings and other textile goods. It forms part of our Terms & Conditions. Specific terms agreed in a quotation or order confirmation take precedence over this policy.

2. Dispatch timelines

Timelines are estimates and begin only after the order is confirmed in writing, any advance payment is received and, for custom work, samples are approved. Working days exclude Sundays and public holidays in Delhi.

3. Domestic shipping (within India)

• Goods are dispatched from our premises in North West Delhi by road transport, courier or the Buyer's nominated carrier.
• Unless otherwise agreed, goods are supplied ex-works: the Buyer arranges and pays for transport, and risk passes when goods are handed to the carrier. We can arrange transport on the Buyer's behalf and bill freight at actual cost plus handling.
• Large consignments (bales, rolls, cartons) are shipped on a "to-pay" or "paid" basis as agreed. The transporter's lorry receipt (LR) or courier airway bill will be shared on dispatch.
• A valid GSTIN and complete delivery address are required for B2B dispatches. E-way bills are generated where required by law.

4. International shipping (export)

• Export orders are shipped by sea or air freight through our freight forwarder or the Buyer's nominated agent.
• Incoterms (FOB, CIF, CFR, EXW, etc.) and the port of loading will be stated in the proforma invoice. Unless otherwise agreed, orders are quoted FOB Indian port / airport.
• The Buyer is responsible for import duties, taxes, customs clearance and compliance in the destination country, unless the agreed Incoterm places those obligations on us.
• Transit times depend on destination and mode and will be advised at the time of booking. Customs inspection or documentation issues can extend transit times beyond our control.
• Shipping documents (commercial invoice, packing list, bill of lading / airway bill, certificate of origin where applicable) will be provided after dispatch.

5. Shipping charges

• Freight, insurance, packing and handling are charged in addition to the price of goods unless the quotation expressly includes them.
• Charges depend on weight, volume, destination and mode and are confirmed before dispatch.
• Transit insurance is arranged only if requested by the Buyer or required by the agreed Incoterm; otherwise goods travel at the Buyer's risk once handed to the carrier.

6. Packing

Fabrics are supplied on rolls or in bales wrapped in polythene and HDPE; yarn in cartons or bags; garments in poly bags packed in cartons. Each package is labelled with the lot number, quantity and description. Special packing (wooden pallets, export-grade cartons, custom labelling) can be arranged at additional cost.

7. On receipt

• Please count packages and check for external damage before signing the carrier's delivery receipt. Note any damage or shortage on the receipt itself.
• Inspect goods on arrival and report any shortage, damage or visible defect to us in writing within 7 days of delivery, with photographs, lot numbers and the carrier's receipt. See our Cancellation & Refund Policy for how claims are handled.

8. Delays and undeliverable shipments

• We will inform you promptly if a dispatch is likely to be delayed and give a revised estimate.
• We are not liable for delays caused by the carrier, customs, weather, strikes, raw material shortages or other events outside our reasonable control.
• If a shipment cannot be delivered because of an incorrect address, refusal, or the Buyer's failure to clear customs, return freight, demurrage and re-delivery charges are payable by the Buyer.

For any shipping query, contact us through the enquiry form quoting your order or invoice number.