1. Scope
This policy applies to all orders placed with Vrishbha Traders Private Limited and forms part of our Terms & Conditions. We trade primarily with businesses in bulk quantities, and many of our goods are cut, processed or produced to order. This policy is therefore designed for B2B trade and differs from a consumer retail returns policy.
2. Order cancellation
| Stage | Cancellation terms |
|---|---|
| Before order confirmation | Free of charge. |
| After confirmation, before dispatch — stock goods | Permitted on written request. Any advance paid is refunded less bank charges and costs already incurred (for example packing or transport booked). |
| After confirmation — made-to-order or custom goods | Cannot be cancelled once raw material has been procured or production has begun. Advance payments are non-refundable, and the Buyer is liable for the cost of work completed and materials purchased. |
| After dispatch | Cannot be cancelled. Refusal of delivery does not cancel the order; return freight and handling are payable by the Buyer. |
We may cancel an order if goods become unavailable, if payment is not received by the due date, or if we are unable to fulfil it for reasons beyond our control. In that case any amount paid for the cancelled goods is refunded in full.
3. Returns and replacements
We accept returns or provide replacements only where goods are:
- damaged in transit (where transport was arranged by us), or
- short-shipped against the invoice, or
- materially different from the agreed specification or approved sample, beyond tolerances customary in the textile trade (for shade, GSM, width, shrinkage and finish) or stated in the order confirmation, or
- defective on arrival (for example weaving faults, holes, stains or mis-prints) beyond the fault allowance stated in the order confirmation.
Where a claim is accepted we will, at our option:
- replace the affected goods in the next available dispatch, or
- issue a credit note against future purchases, or
- refund the price paid for the affected goods.
Return of goods must be authorised by us in writing first. Authorised returns must be sent in original packing, in the condition received, within 14 days of authorisation. Where a claim is accepted, we bear or reimburse reasonable return freight; otherwise return freight is payable by the Buyer.
4. What we cannot accept
- Fabric or yarn that has been cut, washed, dyed, printed, processed, stitched or otherwise converted.
- Garments that have been worn, washed, altered, or had tags or packaging removed.
- Goods returned without prior written authorisation.
- Claims notified more than 7 days after delivery.
- Variation within normal trade tolerances or within tolerances stated in the order confirmation.
- Colour differences judged against screen images rather than physical samples.
- Made-to-order or custom goods produced correctly to the Buyer's approved sample or specification.
- Change of mind, over-ordering, or the Buyer's customer cancelling.
5. How to raise a claim
- Write to us within 7 days of delivery through the enquiry form or by email, quoting the invoice number and lot number.
- Include clear photographs of the goods, the defect or damage, the packaging and the carrier's delivery receipt (with any damage noted at the time of delivery).
- Do not cut, process or dispose of the affected goods until the claim has been resolved. We may ask to inspect the goods or request a sample.
- We will acknowledge the claim within 2 working days and aim to resolve it within 15 working days.
6. Refunds
- Approved refunds are made to the bank account or payment method from which payment was received, within 7 – 10 working days of approval. Bank processing may add further time.
- Refunds cover the price of the affected goods and, where the claim is accepted, the proportionate freight paid to us. Bank charges, currency fluctuations, duties, and the Buyer's own costs are not refundable.
- For export orders, refunds are made in the invoice currency subject to applicable foreign exchange regulations.
- Where a credit note is issued, it may be used against any future order within 12 months.
7. Samples and swatches
Sample and swatch charges, where applicable, are non-refundable but may be adjusted against a subsequent bulk order for the same article, if agreed in the quotation.
Questions about this policy may be sent through the enquiry form on our website.