Privacy Policy

1. Scope

This Privacy Policy explains how Vrishbha Traders Private Limited ("the Company", "we", "us") collects, uses, stores and shares personal information when you visit this website, submit an enquiry, or do business with us. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By using this website or sharing information with us, you agree to the practices described here.

2. Information we collect

Information you give us

• Enquiry details — name, email address, phone number, company name, product interest and the content of your message when you use our contact form or otherwise write to us.
• Business information — billing and shipping addresses, GSTIN, bank details and purchase history when you place an order or enter into a trading relationship with us.
• Correspondence — emails, calls and messages exchanged with our team.

Information collected automatically

• Standard server logs: IP address, browser type, device type, pages visited and the time of your visit.
• Approximate location derived from your IP address.

We do not knowingly collect information from anyone under 18 years of age. Our website and services are intended for businesses and adults.

3. How we use your information

• To respond to enquiries, prepare quotations and process orders.
• To arrange sampling, manufacturing, dispatch, delivery and invoicing.
• To maintain records required under Indian tax, company and trade laws.
• To improve our website and understand which products and pages are of interest.
• To send you updates about products, prices or availability that are relevant to your enquiry. You may opt out at any time by telling us.
• To detect, prevent and address fraud, abuse or security issues.

4. Sharing of information

We do not sell personal information. We share it only as needed to run our business:

• Logistics partners — courier and transport companies, customs agents and freight forwarders, to deliver your orders.
• Service providers — email, hosting, accounting and payment providers who process data on our behalf under confidentiality obligations.
• Professional advisers — auditors, lawyers and consultants where necessary.
• Authorities — government bodies, regulators or courts where required by law or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.

Where information is transferred outside India (for example to an overseas buyer or supplier in an import/export transaction), we take reasonable steps to ensure it is protected to a comparable standard.

5. Cookies and embedded content

This website uses only essential technical cookies and local browser storage needed for it to function. We do not currently run advertising or behavioural tracking cookies.

Our contact page embeds a Google Map. Loading the map may cause Google to set cookies and collect information under its own privacy policy. Fonts are loaded from Google Fonts, which may log your IP address when the font files are requested.

6. Data retention and security

We keep enquiry information for as long as needed to respond and to follow up on potential business, and we keep transaction records for the period required by Indian law (generally eight years for accounting records). Information that is no longer needed is deleted or anonymised.

We use reasonable administrative, technical and physical safeguards to protect personal information, including access controls and secure storage. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information we no longer need to keep.
• Withdraw consent for marketing communications at any time.
• Nominate another person to exercise these rights on your behalf as permitted by the Digital Personal Data Protection Act, 2023.

To exercise any of these rights, contact our Grievance Officer using the details below. We may need to verify your identity before acting on a request.

8. Grievance officer

9. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "last updated" date. Continued use of the website after changes are posted means you accept the revised policy.